“The most important thing in communication is to hear what isn’t being said.”
Peter F. Drucker
What to say about this?
First thing that comes to my mind is that it is true.
What kind of nuances do we get in this statement?
How do they apply to Organizations and their development?
How does this apply to communication taking place across geographies through media that don’t necessarily imply face to face communication?
I think these are somewhat interesting questions.
In general what is not said gets in the way of functional communication. Not saying it all, or not listening/hearing what is not being said leaves room for misunderstandings.
And useless conflict. (Yes we can have useful conflict, but not in this case we are dealing with.)
Usually issues that remain unexpressed grow bigger and bigger.
Besides lack of clarity influences relationships and activities. Those involved will waste time and energies in useless ways.
What do you think yourselves? Do you think sometimes it’s better to let things go? When? In what kind of circumstances?
How is it better to listen carefully/”actively” (etc…) and get “what is not being said”?
A presto.
Mario
